Return & Replacement

It’s a rare case for Druto Bazaar Limited where customers didn’t get their products unharmed. But sometimes we may fail to fulfill your expectations, sometimes situations aren’t by our side. But there is now a “Bond of Trust” between customers and Druto Bazaar Limited, So, for further ensure and encourage this “Bond of Trust” Druto Bazaar Limited brings you The “Happy Return” policy. Where customers can return their books or products only if there’s something wrong (Torn, Pages missing, Wrong book/Product, etc) with it, in that case, Druto Bazaar Limited will give them fresh products in return. Because we believe that happiness should be returned if that happiness can’t give you a smile. So, We returned it with proper happiness. We always want to bring a smile and make you happier. We call this policy of ours “Happy Return”.

If for any reason you are unsatisfied with your order, you may return it as long as your item meets the following criteria:

  • It is within 7-10 Days from the delivery date.
  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
  • Refunds/replacements for products are subject to inspection and checking by the Druto Bazaar Limited team.
  • Damages due to neglect, improper usage, or Digital content such as e-books will not be covered under our Returns Policy.
  • Replacement is subject to the availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.
  • Please note that the Cash on Delivery convenience and shipping charges would not be included in the refund value of your order as these are non-refundable charges.
  • If the item came with the free promotional items (including but not limited to gifts/ points/wallet money) the free item must also be returned/refunded.

Reasons for returns & replacement:

  • If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
  • Please note that some products are not eligible for a return if the product is “No longer needed”.
  • You have to claim the return of the product within 7-10 days. Sorry, a return isn’t possible after the 7-10 days limit. You can reach our team for further questions 24/7under support@drutobazaar.com
  • Please note that Druto Bazaar Limited is not obligated to refund the user’s money that he/she paid until the product status is changed to “Returned”.

How to return:

Contact the Druto Bazaar Limited Customer Care team by emailing support@drutobazaar.com within 7-10 days of receiving your order.

There are two ways to return/replace the product to us. In Chattogram City, we offer a free pick-up service for your return/replacement. Other than Chattogram City, you have to send the product on your own to our office address.

Once we pick up or receive your return, we will do a quality check of the product at our end and if a return is invalid, we will replace the product with a new one or we will proceed with the refund.

Refund Policy

  • The refund will be processed after we have completed evaluating your return.
  • Replacement is subject to the availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.
  • Please note that the Cash on Delivery convenience and shipping charges would not be included in the refund value of your order as these are non-refundable charges.
  • If you have selected Cash on Delivery (COD), there is no amount to refund because you haven’t paid for your order.
  • For payments made using a Credit Card, Debit Card, Mobile Banking, or Bank Transfer, you will receive a refund in your respective.
  • If online payment is made once more due to a technical error, a payment refund will be made.
  • You will receive a refund anytime between 7-10 working days. If you do not receive a refund within this time, please write to us at support@drutobazaar.com and we shall investigate.